| Task | Starting material | Human check |
|---|---|---|
| Guest information | Approved property fact sheet | Check hours, facilities and conditions |
| Review response | Invented public review | Avoid exposing guest details |
| Multilingual reply | Approved original | Check meaning and local expressions |
What could a practical exercise look like?
Use an invented hotel fact sheet to answer a guest request in two languages. Include a question about an unavailable service. The team checks what is supported and avoids promising an option that is not confirmed.
What working document could the team keep?
A checked multilingual reply template and a property-information checklist.
What needs particular care?
Never invent availability, prices, accessibility conditions or safety information. Guest data and booking changes remain within approved systems and staff responsibilities.
What should you prepare before the session?
Bring one representative task and explain who performs it, which sources are available and who reviews the result. Agree the tools and documents authorised for the exercise before sharing anything. The final programme, trainer, dates and quotation are defined during scoping.
